Patterson Team Member FT
About The Position
The Patterson Team Member is responsible for a variety of tasks related to car wash operations, guest service, and facility maintenance. Key responsibilities include safely guiding and loading vehicles, operating and adjusting car wash equipment, performing safety inspections, and preparing vehicles for washing. The role also involves extensive guest interaction, including greeting guests, explaining wash packages, promoting memberships, and resolving conflicts using the LEAP process. Team Members are expected to maintain a clean and organized facility, assist with cleaning equipment and the lot, and adhere to all company policies, safety standards, and codes of conduct. This position requires working outdoors in all weather conditions and performing physical tasks such as lifting and being on feet for extended periods. Team Members will also participate in training new colleagues and completing daily shift reports.
Requirements
- Able to lift up to 50 lbs.
- On your feet 100% of the day and outside
- Willing to work in all weather conditions (cold,hot,wet,rain,snow)
- Attend all mandatory training sessions
- Attend all mandatory team meetings and cleaning
Responsibilities
- Knowledgeable on property safety and layouts
- Knowledgeable of what not to wash
- Knowledgeable of tunnel equipment
- Greet guest as they approach the car wash tunnel
- Safely guide and load each vehicle per size
- Use bug prep gun to properly prepare vehicles for wash process
- Remove mud in wheel wells when appropriate
- Perform safety inspection of vehicles before wash
- Make key adjustments to car wash equipment
- Knowledgeable on E-Stop Locations
- Handle tunnel incidents effectively and safely
- Responsible for vacuum service process
- Participate in the nightly close down checklist
- Engage with each guest using the 4 Steps of Service
- Knowledgeable on 3 Single Wash packages
- Informs all retail guests about Memberships
- Able to present our Difference
- Train new Team Members on approved training modules
- Aid in member visit success rate. License Plate Recognition//RFID sticker reads
- Communicates key vehicle information and equipment retracts to crew
- Vacuum area observance for guest satisfaction
- Knowledgeable on membership management
- Is fluent in the LEAP Conflict Resolution process
- Complete daily shift report to document shift performance
- Maintains clean, organized car wash facility
- Learn how to safely open and close the car wash with leadership
- Safely use ladders and engage e-stop while cleaning
- Learn backroom safety and equipment knowledge
- Adhere to all company policies, procedures, safety standards and codes of conduct
- Follow Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals
- Assist in cleaning the facility which includes the equipment, walls, trench, vacuums, trashcans, and lot
- Landscaping, weed control and lot maintenance
- Any other duties directed by leadership
Benefits
- Eligible for cash and digital tips
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
