Multi eXPress Manager 2

Sodexo Careers•Atlantic City, NJ

5d•Onsite

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Patient Transportation Manager / Multi eXPress Manager 2 to oversee the Patient Transportation department at Atlanticare Regional Medical Center, City campus located in Atlantic City, NJ . AtlantiCare is a nationally recognized, award-winning healthcare system known for its commitment to innovation, patient-centered care, and a supportive work culture. As a regional leader in healthcare excellence and one of the Best Places to Work in New Jersey, AtlantiCare empowers professionals to grow, lead, and make a real impact on the communities they serve. 1st shift position, flexible to work other shifts as needed, primarily M-F with some weekends and holidays. As the Patient Transportation Manager , you will supervise approximately 9 employees transporting patients within the hospital to various testing areas and/or being discharged, this position reports to the General Manager. The ideal candidate will have worked in either a hospital or healthcare environment as a manager in either EVS/Housekeeping and/or Patient Transportation. Excellent writing, technology, analytics, verbal and presentation skills required.

Requirements

experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
knowledge of patient care services in a healthcare setting
the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
experience effectively managing projects within agreed upon timelines
proficiency with computers and other technology
strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Responsibilities

Maintain and inspect transport equipment (stretchers and wheelchairs), as well as related logistics, documentation and reporting
Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
Respond to and/or managing calls through the Service Response Center
Be responsible for driving patient satisfaction scores
Provide a clean and safe environment for patients, visitors and staff
Work with the Environment of Care Committee and Infection Prevention Director
Effectively manage the Unit Operating System
Support a diverse and inclusive workforce