2nd Shift Patient Transportation Manager - TJUH

Jefferson Health Plans • Philadelphia, PA

1d • Onsite

About The Position

The Shift Manager is responsible for supporting Department Director(s) and Operations Manager(s) in the day-to-day department services oversight, and successfully manages all operational activities and staff work performances, as directed. This position is responsible for implementing established departmental programs, and procedures that guide and support the services provision of all designated areas within the THOMAS JEFFERSON UNIVERSITY HOSPITAL. The Shift Manager plans, organizes, and evaluates department activities twenty-four (24) hours a day, seven (7) days a week, and provides feedback to Department Director(s) and Operations Manager(s) on department strategic goals and processes to enhance/improve operations. This position works collaboratively with Hospital Managers to ensure optimal throughput. The Shift Manager position identifies opportunities to improve department processes and assists the Department Director(s) and Operations Managers in correcting factors contributing to problematic outcomes. The Shift Manager works collaboratively with all levels of hospital leadership teams; ensures productivity improvement objectives are met, while cultivating service/product quality, and customer and patient satisfaction; and implements effective cost reduction plans and processes that support hospital goals, objectives, strategies, policies, and procedures. The Shift Manager ensures the Director(s)and Operations Managers are kept abreast of issues or problems impacting program efficiencies and effectiveness. This position develops and trains talent to ensure program quality, sustainability, long-term growth, and development; and leads by exemplifying implements effective cost reduction plans and processes that support Hospital EVS goals, objectives, strategies, policies, and procedures. The Shift Manager ensures the EVS Director and Operations Managers are kept abreast of issues or problems impacting program efficiencies and effectiveness. This position develops and trains talent to ensure program quality, sustainability, long-term growth, and development is obtained; and leads by exemplifying the Mission, Vision and Values of THOMAS JEFFERSON UNIVERSITY HOSPITAL. The Environmental Services (EVS) Shift Manager: • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. • Knows, understands, incorporates, and demonstrates the Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. • Works under the leadership of the EVS Director and Operations Managers, manages the day-to-day shift operations of the EVS department, and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among staff across all assigned areas; and provides operational and technical support to the EVS staff in support of the overall EVS program management. Coordinates within assigned Hospital unit(s) to ensure: • Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.) are met; • Rounding and performance observation/inspection results are documents, and that employees have the tools and equipment they need; and Staff schedules and daily work assignments are complete. Implements and manages established Quality Improvement Program and Evaluations, inclusive of the cleaning, safety and infection control, and reviews Customer Satisfaction Survey scores for discrepancies and overall EVS customer and patient satisfaction; and prepares Performance Improvement Plans (PIP) where necessary to resolve issues/concerns and address program quality deficiencies. • Interviews, recommends staff hiring, mentors, and supervises unit staff as directed; and fosters the development of diverse teams as appropriate. • Monitors, reviews and approves EVS staff timekeeping and related reports in accordance to applicable Thomas Jefferson University Hospital policies and procedures.

Requirements

• HS Diploma or GED required
• Medical Terminology Course and Exam required

Nice To Haves

• College Degree preferred (Associates/Bachelors)

Responsibilities

• supporting Department Director(s) and Operations Manager(s) in the day-to-day department services oversight
• successfully manages all operational activities and staff work performances, as directed
• implementing established departmental programs, and procedures that guide and support the services provision of all designated areas
• plans, organizes, and evaluates department activities twenty-four (24) hours a day, seven (7) days a week
• provides feedback to Department Director(s) and Operations Manager(s) on department strategic goals and processes to enhance/improve operations
• works collaboratively with Hospital Managers to ensure optimal throughput
• identifies opportunities to improve department processes
• assists the Department Director(s) and Operations Managers in correcting factors contributing to problematic outcomes
• works collaboratively with all levels of hospital leadership teams
• ensures productivity improvement objectives are met, while cultivating service/product quality, and customer and patient satisfaction
• implements effective cost reduction plans and processes that support hospital goals, objectives, strategies, policies, and procedures
• ensures the Director(s)and Operations Managers are kept abreast of issues or problems impacting program efficiencies and effectiveness
• develops and trains talent to ensure program quality, sustainability, long-term growth, and development
• leads by exemplifying implements effective cost reduction plans and processes that support Hospital EVS goals, objectives, strategies, policies, and procedures
• ensures the EVS Director and Operations Managers are kept abreast of issues or problems impacting program efficiencies and effectiveness
• develops and trains talent to ensure program quality, sustainability, long-term growth, and development is obtained
• leads by exemplifying the Mission, Vision and Values of THOMAS JEFFERSON UNIVERSITY HOSPITAL
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Knows, understands, incorporates, and demonstrates the Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies
• Works under the leadership of the EVS Director and Operations Managers, manages the day-to-day shift operations of the EVS department, and ensures program service support objectives are met
• Provides a work environment that fosters positive energy, creativity, and teamwork among staff across all assigned areas
• provides operational and technical support to the EVS staff in support of the overall EVS program management
• Coordinates within assigned Hospital unit(s) to ensure implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.) are met
• Rounding and performance observation/inspection results are documents, and that employees have the tools and equipment they need
• Staff schedules and daily work assignments are complete
• Implements and manages established Quality Improvement Program and Evaluations, inclusive of the cleaning, safety and infection control, and reviews Customer Satisfaction Survey scores for discrepancies and overall EVS customer and patient satisfaction
• prepares Performance Improvement Plans (PIP) where necessary to resolve issues/concerns and address program quality deficiencies
• Interviews, recommends staff hiring, mentors, and supervises unit staff as directed
• fosters the development of diverse teams as appropriate
• Monitors, reviews and approves EVS staff timekeeping and related reports in accordance to applicable Thomas Jefferson University Hospital policies and procedures

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees