Patient Team Assistant (LPN)

Care Synergy•Denver, CO

1d•$26 - $31

About The Position

The Patient Team Assistant (PTA) is responsible for supporting the clinical team by facilitating and coordinating communication. Supports departmental functions daily and supports problem resolution. Provides clerical/administrative support to clinical managers and is a resource in the rules/regulations that apply to hospice and strives towards continuous improvement and excellence. Support the mission, values, and vision of hospice. Demonstrates the ability to contribute to the organization’s vision and mission, and protects confidentiality. Utilizes good customer service skills and supports the clinical hospice team for both patients and family members including intervention and mediation with patient/family in regards to complaints, service recovery, requests for cares. Performs several scheduling functions including: daily/weekly CNA scheduling for assigned teams, PTO/Sick Call coordination (which may include contacting and redeploying staff), bi-annual holiday coverage schedule, monthly schedule, tracking of weekend day utilization, and daily on-call and afterhours schedule. May assist with clinical supply and DME as directed by the Clinical Managers. Receives and transcribes MD/NP orders and conducts death notification. Provides clerical/administrative support to the Clinical Manager including prep/tear down of weekly interdisciplinary team (IDT) meeting materials. Generates various reports, performs other clerical duties including but not limited to: answering phones, typing letters, updating mailboxes and processing faxes. Supports the Clinical Manager as needed with data collection and report creation of team function. Tracks and transcribes information accurately. This may include: productivity, mileage audits, unverified documentation etc. May process equipment requests/orders from field staff/managers/patients; determines appropriateness of requests, and communicates request to durable medical equipment (DME) company. Notifies DME Company of equipment pick-ups as appropriate per affiliate. Demonstrates proficiency with computers, copiers, fax machines and other standard office equipment. Uses effective organization, time-management and prioritization skills. Ability to handle multiple tasks from multiple sources in a busy setting with frequent interruptions. May perform LPN nursing visits as needed following the plan of care and within their scope of practice. Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering. Provides nursing care based on patient/family goals to achieve life closure. Utilizes sound nursing judgement to handle telephone calls and triage as appropriate, and participates in other task force or committee work as assigned.

Requirements

Graduate of an accredited school of practical nursing
One (1) year as LPN

Nice To Haves

Hospice, hospital or SNF/AL experience preferred

Responsibilities

supporting the clinical team by facilitating and coordinating communication
Supports departmental functions daily and supports problem resolution
Provides clerical/administrative support to clinical managers and is a resource in the rules/regulations that apply to hospice and strives towards continuous improvement and excellence
Support the mission, values, and vision of hospice
Demonstrates the ability to contribute to the organization’s vision and mission, and protects confidentiality
Utilizes good customer service skills and supports the clinical hospice team for both patients and family members including intervention and mediation with patient/family in regards to complaints, service recovery, requests for cares
Performs several scheduling functions including: daily/weekly CNA scheduling for assigned teams, PTO/Sick Call coordination (which may include contacting and redeploying staff), bi-annual holiday coverage schedule, monthly schedule, tracking of weekend day utilization, and daily on-call and afterhours schedule
May assist with clinical supply and DME as directed by the Clinical Managers
Receives and transcribes MD/NP orders and conducts death notification
Provides clerical/administrative support to the Clinical Manager including prep/tear down of weekly interdisciplinary team (IDT) meeting materials
Generates various reports, performs other clerical duties including but not limited to: answering phones, typing letters, updating mailboxes and processing faxes
Supports the Clinical Manager as needed with data collection and report creation of team function
Tracks and transcribes information accurately. This may include: productivity, mileage audits, unverified documentation etc
May process equipment requests/orders from field staff/managers/patients; determines appropriateness of requests, and communicates request to durable medical equipment (DME) company
Notifies DME Company of equipment pick-ups as appropriate per affiliate
Demonstrates proficiency with computers, copiers, fax machines and other standard office equipment
Uses effective organization, time-management and prioritization skills
Ability to handle multiple tasks from multiple sources in a busy setting with frequent interruptions
May perform LPN nursing visits as needed following the plan of care and within their scope of practice
Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering
Provides nursing care based on patient/family goals to achieve life closure
Utilizes sound nursing judgement to handle telephone calls and triage as appropriate, and participates in other task force or committee work as assigned

Benefits

Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave): 18 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs
Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!