Patient Surgical Scheduling Coordinator Senior

Virginia Commonwealth University Health System•Richmond, VA

45d

About The Position

The Pt Surgical Schedule Coordinator Senior job coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations.This job also responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service. The Pt Surgical Schedule Coordinator Senior job works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary. This position serves in a lead capacity by participating in hiring process, training/mentoring new employees.

Requirements

Minimum of two (2) years' experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
Minimum of three (3) years' experience with third party medical insurance, HMO and managed care
Minimum of (2) years' experience in surgery scheduling
High School Diploma or equivalent

Nice To Haves

Four (4) years previous experience in surgery scheduling
Previous experience with CPT and ICD-10 coding for medical claims processing
Work experience using electronic medical billing/order entry/registration systems.
Associate Degree in Business Management or closely related field from an accredited program

Responsibilities

Coordinates and schedules appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional).
Responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations.
Responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service.
Works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.
Serves in a lead capacity by participating in hiring process, training/mentoring new employees.
Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.
Ability to perform daily activities with minimal supervision.
Functions in a self-directed manner in the accomplishment of routine activities.
Will be required to function as back up to supervisor in the absence of the assigned supervisor.