Patient Scheduling Coordinator

Alternate Solutions Health Network • Portage, IN

4d • $17 • Remote

About The Position

At Alternate Solutions Health Network, we care for patients where they spend the majority of their time - in their homes. Today we care for patients who need skilled home care and hospice services. You won't find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. As a Patient Scheduling Coordinator , the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol. All patients' and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.

Requirements

• High-School graduate or equivalent.
• At least one year of experience in the Health Care industry required and experience in home care is highly preferred.
• Compassionate communicator with a positive attitude.
• Patience is a virtue when working with patients, families, physicians, and coworkers.
• Attention to detail is critical, as is being observant and following directions.
• Problem solving and create solutions to drive to a course of action.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Customer Service: Responds promptly and courteously to all patients' inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints.
• Operations: Manage daily workflow in company database and process daily and weekly reports.
• Policies: Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits.
• Collaboration: Match patients with a field staff member by determining best match in clinical skill sets and personality.
• Compliance: Address missed, declined, unverified, and reassigned visits with field staff
• Teamwork: Support co-workers and participate in on-call requirements.

Benefits

• We provide medical, dental, and vision insurance with flexibility for you to select what works best for you.
• Eligible teammates receive paid time off and may participate in the 401K, if they choose.
• Historically the company has matched 401K contributions which helps build your nest egg even faster.
• Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees