Patient Scheduling Coordinator
About The Position
The Patient Scheduling Coordinator is responsible for all aspects of patient scheduling, managing high-volume inbound and outbound calls. This role ensures a smooth and efficient scheduling experience for patients. The Patient Scheduling Coordinator will handle approximately 100 calls per day, from start to finish, and will be trained on all aspects of scheduling. They will work closely with the rest of the scheduling team to support patient care coordination. This position requires exceptional customer service skills. The Patient Scheduling Coordinator serves as the first point of contact for patients and must consistently demonstrate professionalism, empathy, and strong communication abilities. The ideal candidate will be able to create a positive experience on every call, effectively address patient needs, and maintain a calm, solutions‑focused approach in a fast‑paced, high‑volume call environment.
Requirements
- High school diploma or GED (required)
- Strong communication, problem-solving, and multitasking skills
- Familiarity with EMR systems and medical terminology
- Ability to work independently and as part of a team in a fast-paced environment
Nice To Haves
- 3+ years of experience in a healthcare setting (preferred)
Responsibilities
- Answer and manage approximately 100 calls daily, including scheduling appointments, rescheduling, and handling inquiries.
- Schedule patient appointments for office visits, scans, labs, and procedures following established protocols.
- Communicate appointment details and instructions clearly to patients and internal staff.
- Document all call interactions and scheduling details accurately in the electronic medical record (EMR).
- Coordinate with providers and other departments to ensure accurate scheduling and follow-up.
- Handle missed or changed appointments and ensure timely rescheduling.
- Maintain professionalism and compassion when dealing with patients, including those who may be upset or stressed.
- Support the scheduling team with administrative tasks as needed.
- Follow all legal regulations including HIPAA, and all company policies and procedures.
- Perform all other Scheduler duties as requested.
Benefits
- Medical, dental, and vision insurance (multiple plan options)
- Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
- 401(k) retirement plan with employer contributions
- Company-paid life, short-term, and long-term disability insurance
- Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Paid time off and holidays
- Employee Assistance Program (EAP)
- Discounts through our Perks Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
