Patient Support Worker

Wheeler•New Britain, CT

1d•$20•Onsite

About The Position

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life. POSITION SUMMARY The Patient Support Worker welcomes, orients, and engages all patients on-site at the health center. The Patient Support Worker supports patients of the health center by providing general information and direction regarding accessing and following up on their services. The Patient Support Worker monitors the patient waiting area and responds to any patient questions, concerns, or complaints; they inform patients about delays/wait times, critical events, and organizational processes or structure. The Patient Support Worker works collaboratively with other health center departments to follow-up and address patient questions regarding their services and care. Wheeler Health & Wellness provides an integrated, comprehensive continuum of patient-centered primary care, behavioral health and community resources to enhance health equity and achieve the triple aim of health reform: improve health, reduce costs & increase quality.

Requirements

High School diploma.
At least 1 year of related customer service experience in a health care setting including face to face interactions with patients is preferred.
Knowledge of Connecticut community resources and organizations.
Exhibits strong interpersonal, critical thinking, communication, and problem-solving skills.
Demonstrates proficiency in Microsoft Office applications and other software programs.

Nice To Haves

Direct lived experience in addiction and/or mental health recovery preferred.

Responsibilities

Welcomes and engages all patients on-site to the health center; provides clarification regarding services and supports patient in accessing and completing services on-site, including but not limited to: registration and/or form completion, registering for the patient portal, and supporting individuals with mobility challenges.
Monitors patient waiting area to ensure the safety and well-being of all patients and staff; responds to and engages patients regarding routine questions, concerns or complaints. Informs patients of delays, critical events, and organizational process or structure.
Acts as a liaison between the patient and health center staff to support access to care, services, and on-site resources. Utilizes internal and external systems to obtain, follow-up on, and communicate relevant patient information.
Documents patient navigation efforts and critical events, as indicated.
Promotes and informs patients of Wheeler patient resources such as the Patient Advisory Board Meetings and Wheeler services and activities or initiatives.
Pursues and utilizes available trainings and staff development opportunities, to enhance knowledge and growth within their position and in the organization.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Understands and adheres to Wheeler Clinic’s compliance standards as they appear in the clinic’s Corporate Compliance Plan, Code of Conduct, and Conflict of Interest Policy.
Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.
Performs other related duties as assigned.

Benefits

Comprehensive medical and prescription insurance through Centivo
Comprehensive dental and vision insurance through Cigna
Access to wellness programs to support your physical and mental health
Enjoy peace of mind with company-paid life and AD&D insurance
403(b) Plan, with contributions from the company
Pursue your educational goals with our Education Reimbursement Program
Access training and development opportunities
Recharge with generous paid time off, including:
15 vacation days per year to explore and recharge
8 sick days per year for your well-being
2 personal days per year for your personal needs
2 floating holidays per year to celebrate what matters to you
9 paid company holidays to spend with loved ones
Access free and confidential counseling through our Employee Assistance Program (EAP)