Patient Support Specialist - Dental
IWS Family Health•Chicago, IL
8d•$19 - $21•Onsite
About The Position
IWS Family Health, a community health center providing preventive health care services to children and families, seeks a Patient Support Specialist to provide superior customer service to the growing Dental practice in our Logan Square headquarters. Reporting to the Patient Support Supervisor, this position acts as a liaison between patients, providers, and staff members by providing prompt and professional service.
Requirements
- At a minimum High school diploma
- Three years of experience in a dental practice
- Fluent reading, writing, and speaking English and Spanish
Nice To Haves
- College degree
Responsibilities
- Register patients in EMR system upon arrival for scheduled appointments in the clinic
- Verify and update patient information and insurance
- Complete patient financial application, update and scan all documentation into the patient’s chart
- Complete a financial assessment on each patient to qualify them for program assistance
- Generate MPE, ABE applications
- Assist patients in PCP changes or update enrollment in the MCO programs
- Assist patients with the patient portal sign-up when needed
- Make follow-up appointments for patients
- Cancel, call, and reschedule all no-show appointments
- Make patient reminder calls and update any changes
- Close and post encounters and batches daily
- Collect payments due at time of visit
- Ensure daily supplies are ordered as needed
Benefits
- generous Paid Time Off (PTO)
- paid holidays
- health, dental, life and vision insurance options
- a medical expense reimbursement plan
- a 403(b) option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
