Patient Support Specialist

Geode Health

2d•$20 - $20•Remote

About The Position

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. Reporting to the Patient Support Supervisor, the Patient Support Specialist is responsible for resolving inbound patient requests related to billing and appointment scheduling in a multi-channel environment. The ideal candidate will be motivated by joining a quickly growing organization. Estimated Starting Pay: $20/hour + bonus

Requirements

2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
High School diploma or GED required

Nice To Haves

Passionate about our mission and inspiring others
Self-starter, for whom no task is too big or too small and takes ownership of their decisions
Experience working in a behavioral health call center
Experience with insurance plans and benefits
Contribute to the collective effort both within own scope - and beyond - as needed
Creative and strategic thinker
A lifelong learner who believes in giving and receiving feedback to get better each day
Organized & process-oriented

Responsibilities

Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences
Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions
Work with patients and insurance carriers to resolve patient billing inquiries
Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
Other duties as assigned

Benefits

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology