Patient (Customer) Support Specialist 1 (Hiring Now | No Experience Needed | Onsite- Pittsburgh)

Blink Health•Pittsburgh, PA

19h•Onsite

About The Position

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Role: As a Patient Support Specialist I , you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems. This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Requirements

High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
No prior customer service experience required ; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
Sound technical skills, analytical ability, good judgment, and strong operational focus
Fast learner with strong technical aptitude and the ability to learn complex new software quickly
Strong verbal and written communication skills
Comfortable working with ambiguity and shifting priorities
Curious mindset with a desire to continuously improve
Self-starter and go-getter who takes initiative and ownership
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally

Responsibilities

Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets
Accurately documents all contact details to ensure patients receive timely and seamless support.
Use available resources and tools to find clear, accurate answers for patients.
Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company-related security and privacy practices
Participate in continued education on product changes, new features, and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials, and processes