Patient (Customer) Support Specialist 1 (Hiring Now | No Experience Needed| Onsite- Pittsburgh)

Blink Health•Pittsburgh, PA

4h•Onsite

About The Position

As a Patient Support Specialist I , you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems. This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Requirements

High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
No prior customer service experience required; we’re looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
Sound technical skills, analytical ability, good judgment, and strong operational focus
Fast learner with strong technical aptitude and the ability to learn complex new software quickly
Strong verbal and written communication skills
Comfortable working with ambiguity and shifting priorities
Curious mindset with a desire to continuously improve
Self-starter and go-getter who takes initiative and ownership
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally

Responsibilities

Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets
Accurately documents all contact details to ensure patients receive timely and seamless support.
Use available resources and tools to find clear, accurate answers for patients.
Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company-related security and privacy practices
Participate in continued education on product changes, new features, and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials, and processes