Patient Support Representative; Health Center Operations

The Centers•Cleveland, OH

47d•Onsite

About The Position

Ensures the highest level of customer service, professionalism and communication is performed while greeting and registering patients as they check in, verification of documents, scheduling of medical, behavioral and/or dental appointments and answering phones in a timely manner.Essential Job Duties & Responsibilities Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors. Enter, update, and verify all data necessary for the patient and third-party payers in EPIC and other electronic systems. Ensures information received is accurate. Schedules appropriately with Providers. Gather signatures for all required forms. Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff. Review the daily schedules for insurance eligibility and assist uninsured patients with applying for Medicaid or applying for the sliding fee discount program. Mains patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information. Attends departmental and staff meetings as required. Contributes to departmental and organizational decision-making through active participation in the process. Works effectively and positively with co-workers, volunteers, and other departments. Mains confidentiality of all client, staff and agency-related data in accordance with Center policies. Scan documents into EHR. Performs appointment reminder calls as required. Responsible for collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time of check-in or check-out. Connecting patients to the right resources internally, based on their needs. Performs other duties as assigned

Requirements

High school diploma or equivalent required.
Prior experience working with an electronic database and accurate maintenance of client or patient data.
Team player
Detail oriented
Ability to accurately maintain information in an electronic health record.
Dependable, adaptable and flexible Ability to respond to unexpected situations as they arise
Excellent interpersonal skills
Maintain open communication with other clinic staff
Maintain professional demeanor at all times with patients, volunteers, stakeholders and other clinic staff.

Nice To Haves

Prior experience interpreting health plans, verifying coverage and interpreting co-pays is preferred.
Electronic Health Record system preferred.
Knowledge of medical terminology helpful

Responsibilities

Answering phones, directing calls, taking messages and greeting visitors.
Enter, update, and verify all data necessary for the patient and third-party payers in EPIC and other electronic systems.
Ensuring information received is accurate.
Scheduling appropriately with Providers.
Gathering signatures for all required forms.
Maintaining smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff.
Reviewing the daily schedules for insurance eligibility and assist uninsured patients with applying for Medicaid or applying for the sliding fee discount program.
Maintaining patient confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information.
Attending departmental and staff meetings as required.
Contributing to departmental and organizational decision-making through active participation in the process.
Working effectively and positively with co-workers, volunteers, and other departments.
Maintaining confidentiality of all client, staff and agency-related data in accordance with Center policies.
Scanning documents into EHR.
Performing appointment reminder calls as required.
Collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time of check-in or check-out.
Connecting patients to the right resources internally, based on their needs.
Performing other duties as assigned