Patient Support Representative

Spire Orthopedic Partners • Warwick, RI

5d • Onsite

About The Position

The Patient Support Representative is responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, and processing referrals, and managing consult requests.

Requirements

• High School Graduate or equivalent
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Discretion to work with confidential information.
• Knowledge of HIPAA Regulations
• Pertinent job-related experience and Medical Terminology

Nice To Haves

• Bilingual Spanish or Portuguese a plus

Responsibilities

• Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.
• Accurate appointment scheduling and relate appointment protocols to patient.
• Schedule online and faxed requests for appointments
• Accurately and expeditiously register patients.
• Work closely with eligibility team regarding insurance benefits, deductibles, and referral requirements.
• Ability to triage patients and appropriately schedule them.
• Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling
• Other duties as assigned.

Benefits

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees