Patient Support Representative with a national healthcare solutions company

Employment Process Group • Oklahoma, OK

5d • $35,000 • Onsite

About The Position

As a Patient Support Representative , you will be responsible for assisting uninsured and underinsured in-house patients in identifying eligibility for third-party reimbursement programs. You will meet with patients bedside, guide them through applications, gather documentation, and serve as a liaison between the patient, healthcare agencies, and hospital staff. This role is essential to improving access to care and ensuring accurate, efficient reimbursement workflows within the facility.

Requirements

• Previous customer service experience, preferably in a patient-facing or service-oriented environment.
• Proficiency with general office equipment and word processing software.
• Basic mathematical competency.
• Exceptional communication and customer service skills with patients, hospital staff, coworkers, and guests.
• Strong interpersonal abilities, including: Problem-solving Negotiation Conflict management Ability to maintain professionalism and compassion in sensitive or emotionally charged situations.

Responsibilities

• Review daily in-house census and referrals for all self-pay patients.
• Screen uninsured/underinsured patients to determine eligibility for financial assistance, charity care, or third-party programs.
• Conduct bedside interviews with patients and/or families.
• Complete financial assistance and reimbursement applications accurately and thoroughly.
• Assist patients in obtaining necessary supporting documents.
• Schedule agency appointments when required and maintain communication throughout the process.
• Serve as liaison between the patient, payer agencies, and relevant hospital departments.
• Maintain detailed account notes and update systems each time work is completed.
• Respond promptly to patient and hospital staff inquiries.
• Ensure each patient account is worked at least every 10 business days.
• Occasionally travel locally by automobile for: Home visits or government agency visits Training or meetings at regional RCA offices Training or meetings at an alternative facility (Mileage reimbursed.)

Benefits

• Salary up to $35,000 annually based on experience
• Full benefits package, including:
• Paid time off
• Medical benefits
• 401(k)
• Employee discount programs
• Stable in-office schedule
• Career growth opportunities within a nationally recognized healthcare services provider
• Meaningful, mission-driven work supporting patients and hospital systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed