Patient Support Nurse

Mercalis

37d

About The Position

This program is open 24/7; 365, in order to adequately support patients. While this IS a full-time role (40 hrs/week), at this time there is NO ASSIGNED SHIFT for this opening. The desired candidate will need to have flexibility for OPEN SHIFT ASSIGNMENTS to provide coverage as needed. Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Patient Support Nurse is a blended role to 1) facilitate a successful patient journey to and while on therapy by providing care coordination, education, and psychosocial support, 2) provide medication and disease state education, and 3) provide clinical feedback to enhance the clinical portion of patient support programs.

Requirements

AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
Four or more years of nursing experience; prior telephonic experience a plus
Two or more years of Psychiatry Therapeutic Area Experience
Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
Ability to communicate clearly and effectively orally and in writing-may be asked to submit a written test sample
Proficient with Microsoft products
Experience and comfort with a digital CRM required
Attention to detail and committed to following through in communication with patients and providers
Empathetic listening skills in order to interact effectively with patients and providers
Willingness to work in a fast-paced environment and have the ability to multi-task and pivot with ease
Strong customer service experience and skills
Must be eligible to obtain licensure in all 50 states!!

Responsibilities

Provide education and support to patients, caregivers and health care providers regarding assigned therapeutic areas and maintain accurate record of activity per program setup
Establish relationships, develop trust, and maintain rapport with patients, caregivers, and healthcare providers in a 100% telephonic setting
Counsel and educate new/existing patients on the use of products, dosing and administration, use of devices, drug insurance coverage/reimbursement challenges in a telephonic, or virtual setting
Evaluate and contribute to development of program resources
Coordinate and utilize resources to share and secure financial options for those with financial need.
Follow program guidelines and escalate complex cases according to program policy and procedures.
Receive and make calls to patients and/or caregivers regarding assigned disease states, products, and patient needs to include discussions regarding insurance coverage and available financial support options for the particular therapy
Accurately maintain, constantly update, and successfully navigate patient account records in a digital CRM (Customer Relationship Management System)
Support health care provider offices regarding questions, concerns, or challenges with prescription
Report and document adverse events and product/safety complaints as per program SOPs
Participate in program specific customer meetings and training sessions
Participate in program specific orientation meetings and demonstrate clinical and program competency on written, evaluated tests
Serve as an advocate to patients and health care providers regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
Participate in a shared on-call, after hours nurse service that spans multiple programs
May be asked to perform related job duties that are not specifically set-forth in this job description.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact