Patient Support Nurse

Mercalis

22d•Remote

About The Position

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. The Patient Support Nurse will provide support for Oncology patients and caregivers over the phone, by being able to speak to the end-to-end journey for patients in the context of the Oncology program specifics.

Requirements

Must possess an active RN license with a preferred Bachelor of Science in Nursing (BSN), plus a minimum of four (4) years of clinical practice; prior experience in oncology is preferred.
Excellent communication skills.
Patient empathy and understanding are of utmost importance in this role.
Ability to educate while remaining emotionally supportive.
Maintain the highest level of ethics and integrity.
MUST BE ELIGIBLE TO OBTAIN LICENSURE IN ALL 50 STATES
Must meet remote work requirements, including access to reliable high-speed internet, a dedicated and secure workspace free from distractions, and the ability to maintain confidentiality and productivity in a home-based environment.

Nice To Haves

Preferred certifications: Oncology Certified Nurse (OCN), Certified Case Manager (CCM), and Patient Advocate Certification Specialist (PACS).
Preferred candidates will have experience working within a manufacturer’s Patient Support Program (PSP), supporting both patients and healthcare providers in navigating the benefit landscape, including the review of insurance verification, prior authorization requirements, and access criteria.
Preferred experience in case management or care coordination, including telephonic patient support and/or working with Risk Evaluation and Mitigation Strategy (REMS) programs.
Experience in the use of motivational interviewing techniques a plus.
Preferred Salesforce experience.
Fluency in Spanish is a plus.
Prefer candidate can type at least 35WPM with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred. Ability to travel up to 25% (subject to change) preferred.

Responsibilities

Serve as the initial point of contact for callers, including patients, their care partners, and/or their HCP/office staff to provide approved information and education for Oncology specific care including benefit discussions, disease progression and product education, along with general and program specific resources. This role is NOT to provide medical advice.
Provide program specific treatment education via approved FAQs/Talking Points.
When appropriate, facilitate a warm transfer to key program stakeholders (i.e. Specialty Pharmacy or Medical Information) to support inquiries outside of the role’s remit.
Utilize Valeris’ leadership competencies as the driving force behind the team’s success.
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
Ensure all SOPs are followed with consistency.
Conduct miscellaneous tasks or projects, as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact