Patient Support Coordinator

InnovaCare • Pleasant Hill, FL

3d

About The Position

As a Patient Support Coordinator, you will ensure a memorable patient experience by using listening skills to determine the customer’s needs and to assist them with a resolution in an efficient manner.

Requirements

• Strong interpersonal skills
• Computer proficiency with the ability to navigate between multiple computer screens/program while talking with the patient.
• Demonstrates a desire to help other and to make an impact in patient’s lives
• Demonstrates an understanding and adherence of the Code of Conduct and HIPPA guidelines
• High School diploma or equivalent

Nice To Haves

• Experience in typing and data entry, preferred
• Experience working in a medical office, preferred
• Electronic health record experience, preferred.
• EClinical Works experience, highly desired.
• Bilingual in English/Spanish, preferred

Responsibilities

• Ensure a positive patient support experience by greeting callers with readiness to solve their problems; answering questions and the sensitivity and patience to understand their needs.
• Identifying and resolving customers’ issues using active listening and problem-solving skills
• Building a positive rapport across a variety of personality types
• Putting the patients first and remaining polite and professional at all times
• Schedule new and existing patients in the correct office with the proper physician.
• Meets the goals for average handle time, hold times and quality scores on Inbound and Outbound calls
• Respects and always maintains privacy and dignity of patient’s information to assure client confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees