Patient Support Coordinator
About The Position
Debary Physician Group, LLC 1. Phones efficiently answered and with proper etiquette 2. Obtain 90% target for Inbound and Outbound calls to and from patients 3. Schedules patients in the correct office with the proper physician. 4. Follows the Best Practice Scheduling Phone calls directed to proper area, if applicable 5. Conversations documented in patient medical records 6. Schedules new patients and verifies insurance. 7. Updates Patient information in EMR 8. Collects insurance information and updates personal data in patient EMR file 9. Respects and maintains privacy and dignity of patients to assure client confidentiality at all times Understands and follows the Code of Conduct and HIPPA guidelines Skills and Specifications
Requirements
- Excellent Customer Service Phone Skills
- High School Graduate
- 1 year Telemarketing, Call Center or Sales Experience
- Experience in typing and data entry
- Basic arithmetic skills
- Bilingual in English/Spanish
- One year experience in a medical office
- Electronic Health Records experience (EClinical Works a Plus)
Nice To Haves
- Electronic Health Records experience (EClinical Works a Plus)
Responsibilities
- Phones efficiently answered and with proper etiquette
- Obtain 90% target for Inbound and Outbound calls to and from patients
- Schedules patients in the correct office with the proper physician
- Follows the Best Practice Scheduling Phone calls directed to proper area, if applicable
- Conversations documented in patient medical records
- Schedules new patients and verifies insurance
- Updates Patient information in EMR
- Collects insurance information and updates personal data in patient EMR file
- Respects and maintains privacy and dignity of patients to assure client confidentiality at all times
- Understands and follows the Code of Conduct and HIPPA guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
