Patient Support Associate Supervisor

SOUTH BOSTON COMMUNITY HEALTH•Boston, MA

28m

About The Position

The Patient Support Associate (PSA) Supervisor is responsible for overseeing and supporting a team of clinical Patient Support Associates in a high-volume Federally Qualified Health Center (FQHC). This role ensures the delivery of high-quality, patient-centered front-line services while supporting efficient clinical operations. The Patient Support Associate Supervisor provides daily leadership, coaching, and operational oversight to ensure excellent patient access, flow, and experience across all clinical service areas.

Requirements

High school diploma or GED required; associate or bachelor’s degree preferred
2–3 years healthcare patient access experience

Nice To Haves

Supervisory experience preferred
FQHC or community health experience strongly preferred

Responsibilities

Directly supervises, coaches, and supports a team of Patient Support Associates across clinical departments
Conducts onboarding, training, scheduling, and performance management
Provides real-time guidance in a fast-paced environment
Supports hiring, evaluations, and corrective action
Oversees front desk and intake operations
Ensures proper registration, scheduling, and patient flow
Addresses patient concerns professionally
Ensures accurate registration and insurance verification
Maintains HIPAA and regulatory compliance
Supports audits and quality improvement initiatives
Identifies workflow improvements
Tracks access and service metrics
Collaborates with clinical and administrative teams