Patient Support Assistant

My Health Onsite•Ocala, FL

8d•Onsite

About The Position

Patient Scheduling Assistant-Ocala Health Center Staff My Health Onsite manages employer sponsored health and wellness centers. Our medical team takes time to build strong relationships with our patients. No one is rushed in and out, and no one is a "number." Patients (ages 8 and up) may access a range of medical services including x-ray, onsite pharmacy, wellness services, and treatment for acute illnesses and chronic conditions. Our programs go beyond caring for the sick and injured - we make prevention our number one goal. Summary: Our Patient Scheduling Assistant role is an integral part of our growing team. This position supports all our health centers inbound calls by assisting new and existing patients via phone. Duties include but are not limited to answering patient’s questions, scheduling appointments, creating, and updating patients accounts and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus! Schedule: Monday 8a-5p, Tuesday 8a-5p, Wednesday 8a-6p, Thursday 8a-5p, Friday 8a-4p

Requirements

High School Diploma
Prior experience in a medical setting and with an EMR
Working knowledge of medical terminology
Excellent customer service skills
Ability to effectively communicate with staff and patients using excellent written and verbal skills.
Strong positive team player willing to take direction and work well with management.
Strong knowledge of computer systems including Microsoft Outlook, Word and Excel.

Nice To Haves

Candidates fluent in Spanish is a plus!

Responsibilities

Must be able to handle high volume inbound and/or outbound calls.
Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient response.
Scheduling appointments by obtaining all pertinent details and maintaining accuracy in data.
Identify and escalate priority issues.
Provided exceptional customer service.
Meet the department KPI and performance goals set forth by management.
Adhere to all company policies and procedures and abide by HIPPA regulations.
Cheerfully greet and check in/out patients.
Maintain patient confidence and ensure confidentiality of patient care information.
Coordination and tracking release and request for patient medical records as well as referrals to outside imaging and medical providers.
Review daily and weekly patient schedule for accurate appointment times and providers.
Prepare correspondence between medical providers and patients.
Perform any additional duties requested by management.