Patient Services Specialist for GI Endoscopy Center in Tualatin
About The Position
Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Endoscopy Center located in Tualatin. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Endoscopy Center receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties include: Responsible for checking in and out new/established patients. Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Processing of incoming referrals and electronic fax submissions. Updating registration and EMR records as needed. Other duties as assigned.
Requirements
- Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred.
- Minimum of one (1) year of previous experience in Surgery or other complex scheduling is preferred.
- Prior Electronic Medical Record (EMR) experience is preferred.
- Familiarity with insurance and referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care GI experience is a plus!
- Epic experience is a plus!
Responsibilities
- Checking in and out new/established patients.
- Scheduling/rescheduling patients’ appointments and/or surgeries.
- Obtaining and completing insurance information.
- Answering phones on multi-line system.
- Processing of incoming referrals and electronic fax submissions.
- Updating registration and EMR records as needed.
- Other duties as assigned.
Benefits
- Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 9 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
