Patient Services Specialist

Florida Cancer Specialists•Ocala, FL

21h•Onsite

About The Position

At Florida Cancer Specialists & Research Institute (FCS), the Patient Services Specialist (PSS) role is integral to the medical clinic's operations. FCS, established in 1984, has a national reputation for excellence, boasting over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations. The institute is committed to providing world-class cancer care through innovative clinical research, cutting-edge technologies, and advanced treatments. FCS is recognized by ASCO for its clinical trials participation, offering patients access to more clinical trials than any other private oncology practice in Florida, often leading the nation in initiating research studies. The PSS position primarily involves handling clerical duties within a medical clinic. The job is structured into various "stations," each with distinct duties. However, all PSS employees are expected to learn and perform all duties across all front office stations and to assist co-workers as needed. The role requires strong copywriting and editing skills, attention to detail, the ability to meet time-sensitive priorities, and a highly organized and flexible approach to changing priorities.

Requirements

High School Diploma / GED required
Demonstrated strong copywriting and editing skills
Attention to detail and the ability to consistently meet time-sensitive priorities
Highly organized with the ability to be flexible, according to changing priorities
Attention to detail with strong ability to multitask
Excellent interpersonal skills
Strong communication skills with a wide variety of personalities
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills
Detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Good command of the English language
Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback
Strong customer focus
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development
Self-motivated and self-starter with ability work independently with limited supervision
Ability to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required
Valid state Driver’s License for travel to satellite offices and offsite meetings
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required
Clear results of a thorough background screening
Receipt of various vaccinations, including the influenza vaccine, barring an approved exemption
Subject to drug/nicotine testing