Patient Services Specialist

YAI • New York, NY

2d • $17

About The Position

If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls. Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database. Provides information regarding services, sliding scale fees and/or appointments to callers. Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates. Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable. Escalates callers with complaints or issues to supervisor or other identified staff, as directed. Participates in department meetings. Performs all related work, as assigned.

Requirements

• High School diploma/GED
• At least six (6) months’ experience assisting customers and/or callers, preferably in a customer service capacity
• Ability to work on Saturdays on a regular, rotating schedule (at least once every 2 months) for PHC assignments
• Above average verbal communication skills
• Basic computer and written communication skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks
• Ability to speak a second language, ideally Spanish

Nice To Haves

• College credits and/or degree
• Prior experience in a call center environment or as a receptionist receiving a high-volume of calls and/or email inquiries
• Prior experience in healthcare

Responsibilities

• Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls.
• Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database.
• Provides information regarding services, sliding scale fees and/or appointments to callers.
• Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates.
• Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable.
• Escalates callers with complaints or issues to supervisor or other identified staff, as directed.
• Participates in department meetings.
• Performs all related work, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED