Patient Services Specialist

Barrow Brain and Spine • Phoenix, AZ

just now • Onsite

About The Position

Barrow Brain and Spine is a physician-owned specialty practice focused on neurosurgery and advanced spine care, encompassing 27 neurosurgeons and three physiatrists. The practice performs over 8,000 surgeries and serves more than 21,000 patients annually. This globally recognized group also directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona. The company emphasizes a culture of high performance, integrity, collaboration, and commitment to patient care. As one of the largest private group practices in the US, Barrow Brain and Spine is seeking a Patient Services Specialist to join their team. This role is crucial in preparing the front office for daily activities, warmly greeting patients, guests, vendors, and visitors, ensuring accurate patient information, collecting co-pays, notifying staff of patient arrivals, maintaining databases, answering telephones, and contributing to an extraordinary patient experience.

Nice To Haves

• Prior experience in a medical office setting

Responsibilities

• Prepare front office for daily activities
• Warmly greet patients, guests, vendors, and visitors
• Ensure that all patient paperwork, demographics, and insurance information is up to date and correct
• Collects co-pay if necessary and issues receipt
• Notifies physician office and/or clinic staff of patient arrivals
• Maintains accurate and timely patient information in Athenone and Phreesia databases
• Answer telephones and transfers caller to appropriate staff member
• Help create an extraordinary patient experience

Benefits

• Comprehensive compensation package
• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid
• Basic Life/AD&D, 100% employer paid
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Generous Paid Time Off
• Paid Holidays
• Next day pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees