Patient Services Specialist

Florida Cancer Specialists•Clearwater, FL

1d•Onsite

About The Position

At Florida Cancer Specialists & Research Institute (FCS), we believe our people are our strength and we invest in them, offering professional opportunities, career advancement, training, and competitive wages. Since 1984, FCS has built a national reputation for excellence, with over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations. We are committed to providing world-class cancer care through innovative clinical research, cutting-edge technologies, and advanced treatments. FCS is recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, offering patients access to more clinical trials than any private oncology practice in Florida. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States, often leading the nation in initiating research studies and offering ground-breaking new therapies. The Patient Services Specialist (PSS) will handle most clerical duties associated with a medical clinic. The job is structured into "stations," each with distinct duties typically performed by one employee. However, all PSS employees are required and expected to assist co-workers in performing all PSS job duties at all times and will be expected to learn and perform all duties of all front office stations. Some listed duties may not be performed daily depending on office layouts.

Requirements

High School Diploma / GED required
Demonstrated strong copywriting and editing skills are essential
Requires attention to detail and the ability to consistently meet time-sensitive priorities
Must be highly organized with the ability to be flexible, according to changing priorities
Attention to detail with strong ability to multitask
Excellent interpersonal skills
Strong communication skills with a wide variety of personalities
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills
Must be detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Good command of the English language
Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback
Strong customer focus
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development
Self-motivated and self-starter with ability work independently with limited supervision
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required
Valid state Driver’s License for travel to satellite offices and offsite meetings
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required
Clear results of a thorough background screening
Receipt of various vaccinations, including the influenza vaccine, barring an approved exemption
Subject to drug/nicotine testing (FCS is a drug-free and tobacco/nicotine free workplace)