Patient Services Specialist

Florida Cancer Specialists•Largo, FL

1d•Onsite

About The Position

At Florida Cancer Specialists & Research Institute (FCS), the Patient Services Specialist (PSS) handles most clerical duties associated with a medical clinic. The role is divided into “stations,” each with a distinct set of job duties. However, every PSS employee is required and expected to assist co-workers in performing all PSS job duties at all times. All employees hired for this position will be expected to learn and perform all duties of all front office stations. Due to different office layouts, some listed job duties may not be performed by the person assigned to a specific station on a given day or week. FCS has built a national reputation for excellence since 1984, with over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations. They utilize innovative clinical research, cutting-edge technologies, and advanced treatments to provide world-class cancer care. Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Through a partnership with Sarah Cannon, FCS is one of the largest clinical research organizations in the United States, often leading the nation in initiating research studies and offering groundbreaking new therapies to patients.

Requirements

High School Diploma / GED required
Demonstrated strong copywriting and editing skills
Attention to detail and the ability to consistently meet time-sensitive priorities
Highly organized with the ability to be flexible, according to changing priorities
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills
Detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Good command of the English language
Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback
Strong customer focus
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development
Self-motivated and self-starter with ability work independently with limited supervision
Ability to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required
Valid state Driver’s License for travel to satellite offices and offsite meetings
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required
Clear results of a thorough background screening
Receipt of various vaccinations, including the influenza vaccine, barring an approved exemption
Subject to drug/nicotine testing (FCS is a drug-free and tobacco/nicotine free workplace)