Patient Services Specialist

Florida Cancer Specialists•Sebring, FL

20h•Onsite

About The Position

At Florida Cancer Specialists & Research Institute (FCS), we believe our people are our strength and we invest in them, offering professional opportunities, career advancement, training, and competitive wages. Since 1984, FCS has built a national reputation for excellence, operating with over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations. We are committed to providing world-class cancer care through innovative clinical research, cutting-edge technologies, and advanced treatments. Recognized by ASCO with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida, often leading the nation in initiating research studies. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. The Patient Services Specialist (PSS) will primarily handle clerical duties within a medical clinic. The role is structured into various "stations," each with distinct duties typically performed by one employee per day. However, all PSS employees are expected to assist co-workers with any PSS job duty at all times and will be required to learn and perform all duties across all front office stations. Due to varying office layouts, some listed duties may not be performed daily. Essential skills include strong copywriting and editing, attention to detail, the ability to meet time-sensitive priorities consistently, high organization, and flexibility to adapt to changing priorities. The position also involves performing other assigned duties and projects.

Requirements

High School Diploma / GED required
Demonstrated strong copywriting and editing skills
Attention to detail and the ability to consistently meet time-sensitive priorities
Highly organized with the ability to be flexible, according to changing priorities
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills
Must be detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Good command of the English language
Effective communication skills (oral, written, presentation)
Active listener, and effectively provides balanced feedback
Strong customer focus
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development
Self-motivated and self-starter with ability work independently with limited supervision
Ability to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required
Valid state Driver’s License for travel to satellite offices and offsite meetings
Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy
Clear results of a thorough background screening
Receipt of various vaccinations, including the influenza vaccine, barring an approved exemption
Pass drug/nicotine testing (FCS is a drug-free workplace, and individuals who use tobacco/nicotine products are ineligible for hire)