Patient Services Specialist

Baylor Scott & White Health•Woodway, TX

15h•Onsite

About The Position

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. This role involves assisting with patient duties such as check-in/out, scheduling, insurance verification, and answering phones, arranging follow-up and referral appointments. It also includes patient registration, collecting and verifying insurance, updating demographics, directing patients, accepting and posting payments, generating daily payment reports, verifying cash drawers, and providing accurate patient, medical, financial, or procedural information. The specialist may also discuss financial arrangements, receive and direct phone calls, respond to routine inquiries, handle patient complaints, and assist with medical records.

Requirements

Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
H.S. Diploma/GED Equivalent
Less than 1 Year of Experience

Responsibilities

Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information.
Verifies patient demographics and enters changes into computer system.
Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls.
Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.