Patient Services Specialist, Variable Part Time Weekends, Outpatient Imaging

Adventist HealthCare•Plaza, ND

1d•Onsite

About The Position

Adventist's Outpatient Imaging Services seeks to hire an experienced Patient Service Specialist for their Rockville, MD location. The role involves extending God’s care through physical, mental, and spiritual healing. Responsibilities include greeting and directing patients, scheduling appointments and procedures using a computerized system, preparing appointment notices, scheduling physician referrals, and providing patient instructions. The specialist will also obtain, document, and verify patient demographic, financial, and insurance information, perform pre-registration activities, determine medical insurance coverage, identify patients with delinquent accounts, confirm appointments, and register patients. Other duties include performing patient appointment maintenance, counseling patients on unpaid balances and anticipated costs, collecting payments, preparing receipts, printing necessary forms, working with physicians and nursing staff, assisting with inquiries, reviewing daily scheduling reports, balancing daily cash receipts, and submitting daily cash deposits. Adventist HealthCare is a faith-based, not-for-profit organization with over a century of caring for communities in the Maryland area, known for high-quality, compassionate care and being the largest healthcare provider in Montgomery County. The organization includes three acute-care hospitals, two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks, and is nationally recognized for various medical services.

Requirements

High School Diploma
Three years’ experience in providing customer services is necessary.
Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
Familiarity with Medical insurance and medical terminology is necessary.
Typing skill of 30 wpm is necessary.

Nice To Haves

Two years college degree is preferred.
Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
Knowledge of IDX patient scheduling/ registration systems is preferred.
2 years of office management experience, preferably in physician office and/or ambulatory care setting

Responsibilities

Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
Counsels’ patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.
Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
Prints and reviews daily scheduling reports; distributes as appropriate.
Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
Reviews reports to ensure charge has been entered for each appointment.