Part Time Patient Services Specialist
About The Position
Join Family HealthCare in Fargo as a Full-Time Patient Services Specialist and be part of a team that thrives on compassion and diversity. This onsite position offers an exciting opportunity to engage with patients daily, helping them navigate healthcare services with empathy and expertise. You’ll be at the forefront of delivering compassionate care, making a meaningful difference in our community. This role not only enhances your professional experience but allows you to work in an innovative environment committed to excellence. You’ll find fulfillment in helping a diverse patient population every day. Family HealthCare (FHC) is a family-oriented primary care clinic that provides primary care services for patients in the Fargo-Moorhead area. With five different care locations and a mobile unit, we proudly serve over 15,000 patients each year. As a Patient Services Specialist, you will be responsible for completing the patient registration process, answering incoming calls, collecting copayments, scheduling appointments, and other patient service functions. You will maintain accurate patient records and assist with scheduling, all while demonstrating a commitment to excellence in service delivery. Collaborating with team members to optimize workflow and enhance patient experience will be a vital part of your role. Additionally, you’ll be expected to stay updated on company policies and procedures, ensuring a seamless and compassionate service. Your dedication will contribute significantly to creating a supportive atmosphere for both patients and staff alike.
Requirements
- One year of experience required, preferably in a medical office setting
- Previous computer experience
- Previous customer service experience
- Excellent customer service skills
- Adaptable
- Patient
- Culturally sensitive
- Strong interpersonal and communication skills
- Genuine empathetic nature
- Excellent organizational skills
- Attention to detail
- Innovative
- Collaborative spirit
Nice To Haves
- Knowledge of medical terminology
Responsibilities
- Completing the patient registration process
- Answering incoming calls
- Collecting copayments
- Scheduling appointments
- Performing other patient service functions
- Maintaining accurate patient records
- Assisting with scheduling
- Demonstrating a commitment to excellence in service delivery
- Collaborating with team members to optimize workflow and enhance patient experience
- Staying updated on company policies and procedures, ensuring a seamless and compassionate service
- Contributing significantly to creating a supportive atmosphere for both patients and staff alike
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- Paid Time Off
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
