Patient Services Specialist

South Texas Mental Health Associates•San Antonio, TX

3d•Onsite

About The Position

South Texas Mental Health Associates is seeking a dedicated bilingual Patient Services Specialist to join our team in San Antonio, TX. As the Patient Services Specialist, you will serve as the initial point of contact for our organization, providing excellent customer service and administrative support. You will be responsible for managing the front desk area, assisting visitors, answering phone calls, and performing various clerical tasks to ensure the smooth operation of our office.

Requirements

Psychiatric office experience is not necessary, but a plus.
High school diploma or equivalent; additional education or training is a plus.
Proven experience as a front desk secretary or in a similar role is preferred.
Strong customer service and communication skills.
Proficiency in using office software (e.g., Microsoft Office suite).
Professional appearance and demeanor.
Attention to detail and strong organizational skills.
Ability to handle sensitive information with confidentiality.

Nice To Haves

Psychiatric office experience is not necessary, but a plus.
High school diploma or equivalent; additional education or training is a plus.
Proven experience as a front desk secretary or in a similar role is preferred.

Responsibilities

Create a positive, relaxing, welcoming, and professional atmosphere for patients.
Communicate clearly, effectively, and succinctly with patients and providers.
Answer phone calls, take and transmit messages; monitor and respond to voice and email.
Assist patients with check in and check out.
Assist with intake and screening of new patients.
Complete various types of paperwork for patients or insurance
Accurately document and maintain medical records.
Maintain clean, neat, and orderly front office and waiting room.
Ability to multi-task and manage time independently and in a team setting.
Schedule appointments and maintain provider schedules.
Collect patient payments, deductibles, and patient balances.
Ensure company policies of financial agreements are met.
Knowledge of general office equipment
Data entry of charges and payments
Maintain confidentiality and apply strict standards of privacy and HIPAA compliance.
Other duties as needed to promote high quality environment and patient care.
Administer and explain to patients the TMS procedures
Monitor patients for medical symptoms throughout the treatment
Provide medical intervention in an emergency including CPR if indicated; CPR certification must be up to date and certification will be paid for or reimbursed by Employer
Act courteously and with tact in dealing with patients, visitors, and the public
Maintain patient confidentiality and be in full compliance of HIPAA
Follow established treatment and office procedures
Schedule patients for TMS treatments per the Employer’s Clinical TMS Protocol
Perform Prior Authorizations, take co-pays, and verify insurance information
Must be cross trained with front office secretary to provide coverage in instances where the front office is out of the office to provide duties associated with the requirements of the clinic
Maintain professional appearance, clothing, and bearing at all times. Tank tops, low cut shirts, shorts, jeans or casual clothing is not permitted. When in doubt questions will be directed to the acting office manager
Assist in maintaining the cleanliness of the clinic including sweeping, dusting, mopping of the clinic as outlined in the clinic manual
Ensuring sanitization procedures occur for equipment between each TMS treatment
Other tasks and duties as requested by Employer which are pertinent to the functioning of the clinic in general
Any other tasks as requested by the Employer