Patient Services Specialist
About The Position
At the USC Division of Biokinesiology and Physical Therapy, we are leaders shaping the future of health care. Our mission is simple yet powerful: to enhance human health and quality of life. We do this by preparing the next generation of physical therapists, conducting groundbreaking research, and delivering world-class patient care. We’re looking for a Patient Services Specialist (PSS) who is passionate about helping others and thrives in a fast-paced clinic environment. This position plays a key role in creating a welcoming, efficient, and supportive experience for our patients—from their very first call to their final appointment. Initially offered on a fixed-term basis , this role has the potential to become permanent based on performance and clinic needs.
Requirements
- High School Diploma or Associate’s Degree
- Strong organizational skills and ability to manage multiple priorities
- Excellent communication and customer service skills
- Proficiency in computer systems and data entry
- Ability to remain professional, compassionate, and detail-oriented under pressure
- Experience working in a healthcare environment.
- Working knowledge of HIPAA compliance and insurance terminology.
- Demonstrated excellent interpersonal customer service and telephone skills.
- Demonstrated ability to multi-task.
- Demonstrated experience in a high volume, fast paced environment.
- Demonstrated team-oriented and collaborative work style.
Nice To Haves
- Experience in a medical front desk role and familiarity with authorizations/insurance processes
Responsibilities
- Be the warm, professional first point of contact for patients—both in person and on the phone
- Greet, check in, and assist patients with their appointments
- Process medical authorizations and verify insurance coverage
- Answer billing and insurance questions with clarity and empathy
- Schedule and manage patient appointments to keep our clinic running smoothly
- Maintain accurate patient records with a high degree of confidentiality
- Support clinical staff with administrative tasks to ensure seamless operations
Benefits
- Make a real difference in patients’ lives every day
- Work with a passionate, collaborative, and supportive team
- Be part of a prestigious institution known for innovation and excellence in health care
- Build your skills and grow your career in a respected clinical environment
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
