Patient Services Specialist

DMOS Orthopaedic Centers • West Des Moines, IA

3d • Onsite

About The Position

As a patient services specialist, You will be working on the second floor of a medical office. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. You will have conversations with strangers who may be in pain and need help. You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. Here’s What You Can Expect You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. You will help match them with either a referred provider or the first available provider for their particular issue. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us

Requirements

• Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting.
• Customer Service. Experience working with a individuals with varying backgrounds to provide the necessary assistance and information.
• Calm. Ability to provide reassurance when patients are nervous.

Responsibilities

• take incoming calls
• gather information accurately and quickly about patients, insurance and their situation
• help match them with either a referred provider or the first available provider for their particular issue

Benefits

• Friendly, fun and dedicated peers
• 401(k) with company contribution event if you don't make one.
• Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed