Patient Services Specialist

SunState Medical Specialists • Fort Pierce, FL

1d • Onsite

About The Position

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams. SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Requirements

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders
• Proven experience to work effectively both independently and in a team environment
• Knowledge of patient billing systems and related funding mechanisms
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values
• Flexible approach to work
• Travel as required to other centers

Nice To Haves

• Administrative role within a busy, customer focused environment, medical preferred

Responsibilities

• Ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
• Maintain a professional service which meets patient needs.
• Monitor and react to patient feedback.
• Monitor the flow of patients and directing as appropriate.
• Answer and attend to all telephone calls in a timely manner.
• Respond to queries in accordance with the privacy policy.
• Have a breadth of service knowledge to respond to patient queries.
• Provide support to Physicians and other internal customers, as required.
• Assist with patient questions regarding billing and insurance payments.
• Maintain and improve the patients’ waiting room.
• Maintain the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
• Deal with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols.
• Maintain the Integrity of Patient Records.
• Schedule Physician appointments with regard to availability & appropriate timeframes.
• Undertake all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit.
• Admit and discharge patients, prior to and following, consultation, evaluation and follow-up appointments.
• Register new patients in a timely manner and ensuring the accuracy of personal and billing details.
• Ensure all documentation and correspondence required for the consultation's appointment is registered.
• Create referring doctor records as required.
• Follow up on referrals.
• Document management.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED