Patient Services Specialist - Radiation

Florida Cancer Specialists & Research Institute•The Villages, FL

1d•Onsite

About The Position

Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that are usually performed by one employee in a typical day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations. Due to the different office layouts, the person doing the named station that day or week may not perform some of the listed job duties. Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities. Performs other duties and projects as assigned.

Requirements

High School Diploma / GED required
Attention to detail with strong ability to multitask
Excellent interpersonal skills
Strong communication skills with a wide variety of personalities
Critical thinking skills, including solid problem solving, analysis, decision-making, planning, time management, and organizational skills
Must be detail-oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Good command of the English language
Effective communication skills (oral, written, presentation) are an active listener and effectively provide balanced feedback
Strong customer focus
Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as positive employee, physician, and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development
Self-motivated and a self-starter with the ability to work independently with limited supervision
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required
Valid state Driver’s License for travel to satellite offices and off-site meetings
Compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy is required