Patient Services Representative - Healthcare

Thomas Cuisine•Phoenix, AZ

10d•$18 - $18•Onsite

About The Position

Bring hospitality to healthcare! As a Patient Services Representative , you’ll create a personalized dining experience for every patient by taking bedside orders, guiding meal selections from a restaurant-style menu, and ensuring timely, accurate delivery. Your role is all about building connections—with patients and care teams—while maintaining the highest standards of professionalism. With strong knowledge of diets and a sense of urgency, you’ll help deliver meals that truly make a difference in patient care.

Requirements

High school diploma or equivalent.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Ability to lift and carry heavy objects and stand for extended periods.
Flexibility to work evenings, weekends, and holidays as needed.
ServSafe or State Food Handlers card required.
Demonstrates strong interpersonal and communication skills, both written and verbal.
Requires strong organizational skills, accuracy, and attention to detail.

Nice To Haves

Experience in foodservice, as a dietary clerk, or in a related field preferred.

Responsibilities

Delivers patient trays during meal service and delivers snacks or proper nourishment to patients.
Informs patients of the services of the Food and Nutrition Services Department and may obtain food preferences from patients and/or family members.
Ensures accuracy of food items being delivered to the patient and informs the patient of meal selection and any therapeutic diet information.
Inventories and restocks goods and supplies to proper levels.
Ensures prompt response to a request for service and follows up if delays or other problems are identified.
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
Provides excellent customer service and maintains a positive attitude towards clients, customers, co-workers, hospital staff, etc.
Other duties and tasks as assigned by the manager.