Patient Services Representative

People's Community Clinic • Austin, TX

8d • $16 - $18 • Onsite

About The Position

We are seeking a dedicated and motivated Patient Services Representative to join our team and support the mission at People's Community Clinic. As a Patient Services Representative, you will help coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. Location: 1101 Camino La Costa, Austin, TX 78752 (North Clinic) Schedule: 8:00 a.m. – 5:00 p.m., Monday through Friday, based on clinic and supervisor needs. Compensation: $16.00 - $18.00 based on experience and qualifications.

Requirements

• High School Diploma/GED
• Minimum two years' experience working in a physician’s office or healthcare facility
• Bilingual in English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy, including working with databases
• Working knowledge of electronic medical records and practice management systems
• Ability to multi-task in a high change environment

Nice To Haves

• Experience with medical billing preferred

Responsibilities

• Greet patients promptly upon their arrival to the clinic utilizing excellent customer service
• Complete entire check in process as patients arrive in a timely, efficient manner
• Thoroughly review and update patient demographics, income, insurance and sliding fee as indicated
• Ensure patient is screened by financial counselors if applicable
• Effectively manage patient flow through the check in process and monitor daily appointment schedules
• Communicate effectively with back-office support staff and other departments
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments
• Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
• Manage late arriving patients per policy and no-show appointments as appropriate
• Collect co-pay and accurately reconcile daily cash
• Complete entire check out process for patient visits; collect fee tickets and enter all charges
• Serve as cashier; collect payment and set up payment plan per policy
• Schedule follow-up appointments as indicated

Benefits

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer Paid Life Insurance
• Employer Paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% Employer Matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees