Patient Services Representative

Bridgeview Eye Partners•Norfolk, NE

27d•Onsite

About The Position

The primary focus of the Patient Services staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication. Location: Unity Eye Center, Norfolk, NE

Requirements

High school graduate, or equivalent
Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
Proficient in EHR, including exceptional keyboarding skills
Ability to accurately process insurance claims, and ensure proper reporting to Billing
Excellent interpersonal, written, and verbal communication skills
Detail oriented with strong organizational skills
Ability to obtain knowledge and skills on the job or through educational courses
A strong commitment to helping people
Polite, professional, and courteous
Ability to lead, motivate and promote a team environment
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
Report for scheduled work shifts in a dependable and timely fashion pursuant to Unity attendance policy

Nice To Haves

Previous medical office experience and knowledge in medical coding/billing is preferred

Responsibilities

Uphold the Unity standards through exceptional customer service
Greet patients in a friendly, professional manner
Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification
Monitor patient flow throughout the office, properly communicating delays
Respond to patient inquiries about billing, procedures, policies and available services
Evaluate and support implementation of new technology and equipment
Provide a safe and clean office environment
Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
Monitor Unity processes to ensure compliance with the organization’s policies and with the guidelines set by relevant regulatory agencies
Demonstrate a commitment to Standards of Care
Perform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s)
Collect patient medical history and enter data into EHR
Respond to patient inquiries regarding medical procedures and medication regimens