Patient Services Representative (PRN)
About The Position
Conduct high-volume outbound calls to schedule, confirm, and reschedule appointments Support clinical and billing teams with accurate administrative and clerical documentation. Ensure smooth patient flow by efficiently managing appointments, follow-ups, and no-shows. Accurately collect and update patient information, including insurance and billing details. Maintain compliance with HIPAA privacy and security standards while handling sensitive patient data. Facilitate effective communication between departments through electronic message documentation and schedule coordination.
Requirements
- High school diploma with strong communication and customer service skills.
- Ability to quickly learn and use computerized medical office systems.
- Friendly, organized, and dependable with a focus on patient-centered service.
Nice To Haves
- Knowledge of patient scheduling, billing, and insurance processes preferred.
Responsibilities
- Conduct high-volume outbound calls to schedule, confirm, and reschedule appointments
- Support clinical and billing teams with accurate administrative and clerical documentation.
- Ensure smooth patient flow by efficiently managing appointments, follow-ups, and no-shows.
- Accurately collect and update patient information, including insurance and billing details.
- Maintain compliance with HIPAA privacy and security standards while handling sensitive patient data.
- Facilitate effective communication between departments through electronic message documentation and schedule coordination.
Benefits
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
