Patient Services Rep - Ponca Primary Care - Days

INTEGRIS Health•Ponca City, OK

1d•Onsite

About The Position

INTEGRIS Health Medical Group Ponca City, Oklahoma’s largest not-for-profit health system, is seeking a Patient Services Representative in Ponca City, OK. This full-time role operates Monday through Friday from 8am to 5pm, focusing on providing exceptional care to patients. The position involves answering telephones, taking concise messages, scanning and indexing information into medical records, handling medical record requests, and basic scheduling. The role requires population-specific competencies and adherence to National Patient Safety Goals. INTEGRIS Health offers an enhanced benefits package including front-loaded PTO, 100% employer-paid short-term disability, increased retirement match, and paid family leave.

Requirements

6 months customer service experience
For IMG Float Pool: Must operate an INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier

Nice To Haves

1-year clerical experience
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
6 months telephone customer service experience

Responsibilities

Responsible for receiving and/or dispatching incoming phone calls
Collects payments for copays and deductibles
Makes financial arrangements for patients
Performs check in and out duties accurately and timely
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
Accurately enters patient demographics into the practice management system
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
Reports to Office Manager/Supervisor
Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments
Must be able to handle multiple tasks and work in a high stress environment
May be required to drive