Patient Services Rep - Norman Primary Care - Days

INTEGRIS Health•Norman, OK

1d•Onsite

About The Position

INTEGRIS Health Medical Group Norman, Oklahoma’s largest not-for-profit health system, is seeking a Patient Services Representative for their Primary Care team in Norman, OK. This full-time position operates Monday through Friday from 8am to 5pm. The role involves answering telephones, taking concise messages, scanning and indexing information into medical records, handling medical record requests, and basic scheduling. The successful candidate will provide exceptional care and adhere to National Patient Safety Goals. INTEGRIS Health is committed to partnering with people to live healthier lives and offers an enhanced benefits package for eligible caregivers.

Requirements

6 months customer service experience
For IMG Float Pool: Must operate an INTEGRIS-owned vehicle OR personal vehicle and have a current Oklahoma State Driver's License with an. acceptable driving record to the insurance carrier.

Nice To Haves

1-year clerical experience
Experience in cashier procedures and/or basic accounting
Experience in clinic check in/out procedures
Experience with basic health insurance, HMO, PPO
Experience with basic medical terminology
General knowledge of CPT and ICD-9 coding
6 months telephone customer service experience

Responsibilities

Responsible for receiving and/or dispatching incoming phone calls
Collects payments for copays and deductibles
Makes financial arrangements for patients
Performs check in and out duties accurately and timely
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
Accurately enters patient demographics into the practice management system
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
Manages large call volume while maintaining excellent telephone etiquette
Organizes workflow to meet patient needs in a timely manner
Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments.
Must be able to handle multiple tasks and work in a high stress environment.
May be required to drive.