Patient Services Representative
Family Health Source Medical Centers•Pierson, FL
•Onsite
About The Position
Northeast Florida Health Services, Inc., a Federally Qualified Health Center (FQHC), is seeking a full-time Patient Services Representative (PSR) to provide essential care coordination and patient services in our community health centers.
Requirements
- High school diploma or GED and at least two (2) years medical office or customer service experience.
- Data entry experience required
- Knowledge of computer programs
- Knowledge of basic medical coding and third-party operating procedures and practices
- Skill in answering a telephone in a pleasant and helpful manner
- Ability to read, understand and follow oral and written instructions
- Ability to establish and maintain effective working relationships with patients, employees and the public
Responsibilities
- Schedules patients for appointments according to Northeast Florida Health Services, Inc. (NEFHS) d/b/a Family Health Source policies.
- Effectively and professionally communicate with patients in person, via the patient portal and on the telephone in regard to any question or concern they may have regarding care.
- Confirms appointments when indicated there was a problem with the automatic confirmation process to ensure that the patient will be keeping their appointment.
- Performs insurance eligibility verification when the patient schedules their appointment as well as forty-eight (48) hours prior to the scheduled appointment.
- Assists patients with completing medical information forms when applicable.
- Obtains necessary signatures for consent according to policy.
- Scanning of identification (ID) and insurance card for every patient into the patient’s EHR.
- Verifies all patient information for accuracy.
- Answers all incoming telephone calls professionally.
- Receives and directs all questions from patients to appropriate party.
- Schedules patients for testing/referral according to NEFHS policy as needed to assist other departments.
- Informs the patient that prescription and or testing has been electronically submitted per the patient request.
- Collect all monies due at the time of service as well as outstanding patient balances according to NEFHS policy.
- Ensures at check out that the patient has any and all information needed.
- Work with all other departments to ensure the highest level of patient care.
- Maintains strict patient confidentiality at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
