Patient Services Representative - Surgery Center Front Desk

Twin Cities Pain Clinic • Edina, MN

1d • Onsite

About The Position

The Patient Services Representative provides customer service and administrative support to patients. They serve as the initial point of contact for patients, answering inquiries and ensuring a positive patient experience. Core duties include scheduling appointments, verifying insurance, processing payments, and assisting with paperwork.

Requirements

• High School Diploma or GED required.
• Minimum of one year of proven strong customer service and phone skills with an exceptional ability to listen and communicate to others.
• Strong communication and interpersonal skills.
• Ability to follow oral and written instructions.
• Problem-solving skills.
• Ability to manage multiple tasks and prioritize duties.
• Attention to detail.
• Ability to operate standard office equipment.
• Strong computer skills, including Microsoft Office and EHR software proficiency.
• Familiarity with basic medical terminology.
• Ability to work well whether independently or as part of a team.
• Knowledge of principles and practices of basic office management and organization.

Nice To Haves

• Post-secondary education or prior healthcare experience strongly preferred.
• Experience in a medical/healthcare setting or insurance environment preferred.

Responsibilities

• Patient Registration and Information: Greets patients, verifies their identity, and ensures accurate demographic information is recorded.
• Assists patients with completion of necessary paperwork (e.g., consent forms and medical history forms) and documentation.
• Updates and maintains patient records in the electronic health record (EHR) system.
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
• Insurance and Billing: Verifies insurance benefits and assists with patient insurance correspondence.
• Collects and processes co-payments, deductibles, and other payments at the point of check-in.
• Refers patients to the Billing department for assistance with billing inquiries and payment plan options.
• Customer Service and Communication: Answers patient phone calls, emails, and other inquiries.
• Addresses patient questions and complaints or concerns in a professional and timely manner.
• Provides clear and concise information about the company's services, procedures, and policies.
• Administrative Tasks: Maintains patient charts and files in an organized and accurate manner.
• Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized, and confidential manner; establishes and maintains files and records for the clinic.
• Files paperwork and processes mail/faxes/scans.
• Provides clerical and administrative support to medical staff.
• Maintains a clean, organized, and functional reception area.
• Performs miscellaneous job-related duties and tasks as assigned.

Benefits

• A competitive benefits package including medical, dental, vision, life, and disability insurance, 401(k), PTO time, paid holidays, and HSA plan is offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED