Patient Services Representative (Full-time)

Pagosa Springs Medical Center • Pagosa Springs, CO

5d • $18 - $22 • Onsite

About The Position

Patient Service Representative (PSR) performs a variety of clerical tasks related to the patient registration and discharge process. The PSR will use computer programs and applications to ensure proper documentation of patient activities, scheduling for appointments (clinic, lab, radiology, etc.), scheduling of follow-up visits, and collection of payments. The PSR must possess a strong customer service aptitude and be able to work independently as well as within a team. Additional functions of the PSR may include answering the phone for the care team assigned to, taking messages, transferring calls to other care team members, processing faxes, facilitating the completion and up-loading of various documents, as well as carrying out assigned duties to facilitate the smooth functioning of the care team. Join a Hospital That Feels Like Family – In a Town That Feels Like Home Pagosa Springs Medical Center is an award-winning, independent Critical Access Hospital serving the residents and visitors of Archuleta County and the surrounding region. As a modern rural hospital, PSMC delivers exceptional emergency, primary, and specialty care supported by advanced technology, a collaborative medical staff, and a leadership team committed to quality, safety, and patient-centered service. At PSMC, you are not just a number – you are a valued team member whose contributions make a real difference. We prioritize professional growth, meaningful work, and a positive, supportive workplace culture grounded in our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. What you’ll find at PSMC: A supportive, collaborative culture where people truly care about each other Modern facilities and growing service lines Leadership that listens and invests in staff Opportunities to learn, grow, and advance your career A place where you can have direct impact on patient care and community wellness Live Where Other People Vacation Pagosa Springs is a mountain paradise tucked among the rugged peaks of the San Juan National Forest. Here, you can step into nature the moment you clock out: Relax in our world-famous hot springs Ski or snowboard at Wolf Creek Ski Area – “the most snow in Colorado,” just 30 minutes away Explore hundreds of miles of hiking, biking, and off-roading trails Enjoy fly fishing, rafting, or paddle boarding on pristine rivers and lakes Experience warm, friendly community with local festivals, live music, farmers markets, and small-town charm If you’re looking for meaningful work, work-life balance, and a community that embraces you – PSMC and Pagosa Springs are the perfect place to build your future.

Requirements

• High school diploma or equivalent.
• Courses in computer and/or medical terminology are desired but not required.
• Must have one to two (1-2) years experience with customer service.
• Must have proficient typing and experience using computers.
• Current AHA BLS certification for healthcare providers required.
• Basic computer knowledge (Microsoft Office, electronic health record).
• Demonstrates ability to read, write, and clearly express one’s self in English 100% of the time.
• Additional languages desired but not required.
• Demonstrates ability to listen.
• Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.

Nice To Haves

• Courses in computer and/or medical terminology are desired but not required.
• Additional languages desired but not required.

Responsibilities

• Meets all standard job requirements.
• Meets standards and clear expectations for the RHC including, job performance, training, continuing education, certifications, conduct and adherence to district values.
• Holds self and staff accountable in a consistent and respectful manner.
• Follows all approved PSMC policies and procedures.
• Communicates effectively, keeping leadership and team members informed and involved.
• Treats people with respect, recognizes individuality and is fair and equitable in all interactions.
• Demonstrates critical thinking skills in problem solving tactics. Uses sound and fair judgement in a calm and professional manner.
• Demonstrates adaptability and flexibility when new information becomes available.
• Works collaboratively with others, communicates the department’s vision and strategy across all levels of the organization, and builds consensus around key initiatives and projects.
• Establishes and maintains respectful and effective relationships with providers, employees, patients and managers/directors/Senior Leadership.
• Ability to handle high stress situations, rapid pace, multiple issues, interruptions and matters requiring sensitivity.
• Able to work independently, meeting essential job functions, deadlines and priorities, while also utilizing available resources when needed.
• Identifies all patient by utilizing two identifiers (name and date of birth).
• Efficiently registers patients for appointments by accurately completing the check in process, which includes verification of patient demographics, insurance and completion of the MSP as applicable.
• Creates appropriate encounter with correct FIN, location, medical service and attending provider for a variety of services including walk in appointments, clinic follow up, specialty appointments, laboratory and radiology needs.
• Schedules follow-up appointments for patients exiting the Clinic.
• Answers scheduling phone calls and schedules patient appropriately.
• Accurately scans patient’s identification and insurance cards into the electronic health record.
• Checks for PCP authorization for all Veteran patients and includes this information on the encounter. Obtains urgent care authorization for Veteran patients accessing walk in clinic.
• Scans records, EKG’s, CMS worksheets, and outside orders to the correct encounter in the patient medical record.
• Collects, documents and posts patient payments and co-payments to the appropriate accounts.
• Maintains and safeguards cash payments received; places in secured location at end of each workday.
• Informs patients of financial assistance options and responsibilities when indicated.
• Schedules patient appointments in the computer system following all Clinic workflows and protocols.
• Collaborates with Lead RN to maintain walk-in schedule and facilitate efficient patient flow.
• Utilizes walk in triage form to recognize/identify patient symptoms requiring immediate nurse triage.
• Maintains and monitors the no-show report, system cancels and reschedule reports.
• Audits schedule daily for scheduling errors, incomplete encounters and/or missing information. Corrects as needed in accordance with Clinic protocols.
• Prepares and mails new patient paperwork and Medicare annual wellness paperwork to appropriate patients.
• Answers multi-line phone system and processes calls appropriately based on the patients stated need.
• Monitors and addresses the Team Scheduling Pools and referral pools and referral management system.
• Completes EMTALA log and walk-in tracker daily.
• Obtains clinic / hospital consent for all registered clinic, lab and diagnostic imaging encounters.
• Schedules integrated and traditional behavior health appointments correctly. Obtains prior authorization for visits when indicated.
• Participates in patient outreach activities as assigned.
• Responsible for monitoring, checking and acting on messages in Artera at least once at the beginning of the shift and end of shift and as required throughout the day.
• Assists patients with records request or release forms.
• Educates patients by providing them with general and/or specific clinic information.
• Completes all opening and closing duties in a timely manner ensuring all computers are shut down and iPads are secured.
• Assists in training of new PSR staff members.
• Provides clerical support for clinical staff.
• Provides EHR registration support for all staff members.
• Obtains proficiency in the following computer systems: Cerner, Microsoft Word/Outlook/Excel.
• Participates in bi-annual inventory process. Assists in the out-dating of expired supplies.
• Meets the qualifications as set forth herein.

Benefits

• Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees