Patient Services Representative
About The Position
The Patient Services Representative plays a crucial role in ensuring the smooth operation of the front office within the healthcare setting. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records, which are essential for providing high-quality care. The Patient Services Representative serves as the first point of contact for patients and visitors, creating a welcoming environment and addressing inquiries with professionalism. Additionally, this role involves collaborating with healthcare professionals to facilitate effective communication and streamline office processes. Ultimately, the Patient Services Representative contributes significantly to enhancing patient satisfaction and operational efficiency in the healthcare facility.
Requirements
- High school diploma or equivalent.
- Previous experience in front office or administrative role, preferably in a healthcare setting.
- Proficient in using office software and electronic health record systems.
- Experience with medical billing and coding.
- Knowledge of healthcare regulations and patient privacy laws.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and ensure efficient patient flow.
- Maintain accurate patient records and update information as necessary.
- Answer phone calls and respond to inquiries regarding services and appointments.
- Assist with administrative tasks such as filing, data entry, faxing, and scanning.
- Collect and manage cash and credit card transactions at time of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
