Patient Services Rep - Baptist Cardiology - Days
About The Position
INTEGRIS Health Cardiovascular Physicians Baptist, Oklahoma’s largest not-for-profit health system, is seeking a Patient Services Representative in Oklahoma City, OK. This full-time position operates Monday through Friday from 8am to 5pm within the Cardiology team, focusing on providing exceptional patient care. The role involves answering telephones, taking concise messages, scanning and indexing information into medical records, handling medical record requests, and performing basic scheduling. The Patient Services Representative must adhere to National Patient Safety Goals relevant to patient contact. INTEGRIS Health offers an enhanced benefits package for eligible caregivers, including front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave.
Requirements
- 6 months customer service experience
- For IMG Float Pool: Must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier (if operating an INTEGRIS-owned vehicle OR personal vehicle)
Nice To Haves
- 1-year clerical experience
- Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding
- 6 months telephone customer service experience
Responsibilities
- Responsible for receiving and/or dispatching incoming phone calls
- Collects payments for copays and deductibles
- Makes financial arrangements for patients
- Performs check in and out duties accurately and timely
- Makes appointments for visits and, if an emergency, informs a clinical employee or provider
- Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.
- Accurately enters patient demographics into the practice management system
- Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
- Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
- Manages large call volume while maintaining excellent telephone etiquette
- Organizes workflow to meet patient needs in a timely manner
- Reports to Office Manager/Supervisor
Benefits
- front loaded PTO
- 100% INTEGRIS Health paid short term disability
- increased retirement match
- paid family leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
