Patient Services Representative Urgent Care - Wyomissing

Tower Health • Wyomissing, PA

2d

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner. The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communication Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Multi Line Telephone Operational Skills
• Organizational Skills

Responsibilities

• patient registration
• scheduling
• customer service
• clerical support
• accepting, recording and verifying insurance information
• processing preauthorization requests
• collecting copays and account balance payments
• scanning documents into EMR
• other administrative tasks related to the efficient operations of the department

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees