Patient Services Assistant - Urgent Care (Midland)

MyMichigan Health•Midland, MI

About The Position

This position requires the ability to work effectively with patients, providers and ancillary staff as they are the front-line person who provides clerical, support for the urgent care/occupational health. Facilitates the patient flow process within the practice by answering the phone, scheduling appointments, registering patients, verifying insurance and demographic information and collecting patient payments. As the initial contact person for the practice, demonstrates professionalism by showing respect, kindness, and compassion, to patients, families and visitors. This position must demonstrate excellent customer service to a diverse patient population. Provides clerical support for Occupational Health services as needed and performs other duties as assigned.

Requirements

Minimum of a high school diploma or GED equivalent.
Knowledge of medical terminology, medical office practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.
Knowledge of reading, writing, mathematical and computer skills.
Must possess keyboarding skills needed to register patients and other office tasks.
Excellent interpersonal skills are required to promote effective communication.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Nice To Haves

Associates Degree preferred.

Responsibilities

Strives for excellent customer service. Acknowledges and welcomes all patients and visitors to the clinic. Greets customers and answers incoming telephone calls in a timely, courteous and professional manner. This person must quickly identify and understand the customer needs, concerns and /or complaints and take required action.
To assure patient safety and accuracy, patient information is verified and updated. Uses IT systems to verify insurance coverage. Completes and updates all information including but not limited to patient demographic, Health Insurance Portability and Accountability (HIPAA), Patient Providers Agreement (PPA), Medicare Secondary Payer (MSP), and consent for treatment.
According to policies and procedures, accurately registers patients using appropriate IT systems. Obtains email address if available for patient satisfaction survey purposes and portal registration. Obtains treatment authorization forms as appropriate, for potential services.
Prior to patient departure, collects applicable copayments, schedules appropriate follow up visits, and completes discharge process as outlined at the practice.
Understands HIPAA privacy regulations and applies consistently in all communications.
Provides education to patients if applicable, the financial policy, protected Health Information (HIPAA), customer satisfaction survey and the Patient Portal.
Maintains cash drawer according to organization protocols and balancing procedures at the end of the day. Post payments to patient accounts.
Processes all incoming communications. Accurately fax, file and scan documents.
Performs office opening and closing procedures as defined by the practice. Knowledgeable in policies, and processes to be able to provide support at other Urgent Care clinics if location/schedule changes are mutually agreed upon.
Demonstrates ability and willingness to work as a team member. According to the FIRST guidelines, communicates in a clear, concise and professional manner.
Actively participates in the orientation of new employees. Ability to work all shifts, including day, evening, weekends and holidays, up to 12 hour shifts.
Demonstrates a commitment to the needs of the customer, both internal and external, consistent with MyMichigan Health’s overall mission, vision and values.
Performs other duties as assigned.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.