Patient Services Representative- Centralus Health Eye Care- Full Time- Days
About The Position
When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health-innovating and evolving services in our communities for enhanced, holistic care close to home. Beyond clinical outcomes, Centralus Health strengthens community connections and sets a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. Position Summary The Patient Services Representative supports providers and assists patients with the administrative and clerical needs of the practice. Reports To: Practice Manager or designee (Office Coordinator)
Requirements
- Excellent customer service and problem-solving skills
- Ability to think through issues and identify solutions
- Strong time management and prioritization skills
- Proficiency with computers; experience with Medent and Microsoft Office preferred
- High School diploma or equivalent required
Nice To Haves
- Previous medical office experience preferred
- College-level training or education in a healthcare support field preferred
- Prior EMR experience or training helpful
Responsibilities
- Check in patients upon arrival
- Verify and update patient demographics
- Scan insurance cards and obtain required signatures (HIPAA, etc.)
- Update patient status in Medent (arrived, waiting, etc.)
- Collect co-pays and outstanding balances
- Schedule patient appointments, follow-ups, and additional services (labs, imaging, procedures, testing)
- Take messages and triage incoming phone calls
- Answer and direct incoming calls; turn phones over to/from answering service
- Initiate insurance referrals and pre-authorizations
- Place new and returning patients into provider schedules per office protocols
- Send orders and patient communications, including patient portal emails
- Mail new patient questionnaires
- Print daily and next-day schedules
- Check out patients and print clinical visit summaries (CVS)
- Perform daily cash-out and bank deposits
- Open and organize provider templates
- Assist with provider and physician meeting scheduling (as applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
